Privacy policy
Global Source by SStore · Updated 23 October 2026
We respect your privacy when you browse products, ask questions, save products, request quotations or interact with our delivery updates. This notice describes what the Global Source website does and how to contact us about your information.
Information we handle
We may process product searches, recently viewed products, saved items, assistant prompts, quote requests and order enquiries. If you contact us, you may provide a name, telephone or messaging number, requested products, delivery preferences or other details voluntarily. We also use a first-party browser identifier to support guest preferences, saved items, basic browsing recommendations and delivery post likes or comments.
Delivery journal and comments
Our delivery journal contains posts supplied by our team about orders, dispatches or arrivals. We ask administrators not to upload customer addresses, shipping labels, telephone numbers, faces or identifying documents without appropriate permission. If you submit a comment, the display name and comment you enter may be published after moderation. Avoid posting personal contact details, tracking codes, payment receipts or sensitive information publicly.
How we use information
We use submitted information to answer questions, provide quotations, support product sourcing and customer service, administer the website, discourage spam, review comments and improve product discovery. Catalog recommendations can be influenced by searches and browsing activity; they are not an endorsement or promise of delivery.
Account sign-in and Google
When you choose Google sign-in, a verified identity token lets our website identify your Google account and match its verified email to the existing SStore user database. We do not request your Google password. Your SStore session cookie is used to recognize you on supported SStore pages; Google One Tap suggestions are controlled by your browser and Google's account settings. A successful login may associate this browser's guest product interests with your existing account. You can browse without Google login.
Optional location preferences
You may voluntarily enter a city or neighbourhood in your product preferences. We use this broad, self-reported area to help rank products popular in that market and to show aggregated regional interest to administrators. We do not request GPS access or store a precise address for analytics. Leaving the area blank removes your saved location preference. To protect privacy, regional dashboards only show product trends when several visitors in an area have viewed that product.
Personalized product preferences
On your first visit you may choose the product categories you want to see. For guests, a random browser identifier stored in a secure cookie links these preferences and product activity to this browser without requiring an account. Searches, product views and selected categories help rank recommendations. If you sign in, your selected preferences and recent browsing activity from this browser may be associated with your SStore account to continue the same product recommendations. You can change them any time from My Feed. You may also browse all categories even when your personalized feed is enabled. Browser cookie deletion may reset guest preferences and guest-only conversations.
Private messages and marketing email
Messages sent to our sourcing team are stored privately for replies and quotation support; they are not published in the delivery feed. Global Source may send sourcing updates to registered customer email addresses where legally permitted, including accounts that have not separately joined the newsletter. Newsletter-only signups require email confirmation. Anyone who has opted out is excluded from future promotions, and every promotional message includes an unsubscribe link. We use recent browsing, searches and product inquiries to personalize product suggestions; these private actions are not shown to other users. Subscriber email addresses are not displayed publicly.
Product email measurement
Our automated product emails may contain unique first-party product links and a small tracking image. We may record which account was sent an email, when its images were requested, and which product links were followed to improve recommendations. Image requests and automated link previews are not reliable proof that a person opened or read an email. We do not store IP addresses or browser user-agent strings for email engagement analysis. Email engagement logs are retained for up to 90 days and can be deleted by administrators. Promotional unsubscribe requests remain effective even after logs are deleted. If you do not want marketing emails, use the unsubscribe link in any product update.
Service providers and other platforms
When you choose to communicate through WhatsApp, your information is also handled under that platform's terms. Our administrators may send product content to connected social platforms. Other technical service providers, such as hosting, media storage and AI processing services, may process information needed to operate the requested feature. We do not publish private enquiry details in the delivery feed as part of the ordinary workflow.
Storage, security and retention
We use access controls for administrative publishing and store information needed to manage enquiries, site operation and moderation. No internet service can guarantee absolute security. Data is retained for an appropriate operational, recordkeeping or legal purpose and reviewed when no longer needed; specific periods may vary by category. Public delivery posts remain available until edited or removed by an administrator.
Your choices and requests
You can avoid adding optional details to an enquiry or public comment. To request access, correction, removal or review of information you supplied, contact SStore with enough detail to identify the relevant enquiry or post. Some records may need to be retained for legal or legitimate transaction purposes.
Contact and updates
For privacy questions or requests, use the contact page or contact the SStore team on WhatsApp. We may update this notice as new website functions are introduced.