Delivery and receiving orders

Global Source by SStore · Updated 22 October 2026

Confirm the receiving details

For an order requiring local delivery, please confirm the receiving person's name, contact telephone, destination and any delivery instructions privately with our team. Delivery feasibility, cost and schedule depend on destination and the selected service.

Delivery status definitions

Preparing: goods are being sourced, checked or packed. Dispatched: goods have been handed to a carrier or transport partner. In transit: goods are traveling or undergoing clearing steps. Out for delivery: final transport is being arranged. Delivered: goods have been handed over and receipt should be confirmed. Status updates can be subject to carrier reporting delays.

Upon delivery

Check the parcel count, outer packaging, visible condition and ordered specifications before accepting where practical. Save packaging and photographs if something appears damaged. If the recipient cannot safely inspect a sealed package at handover, notify us once inspection is possible and preserve any supporting evidence.

Missed or delayed delivery

If delivery cannot be completed, the carrier may need to reschedule. Redelivery, storage or location-change fees may apply depending on the quote and carrier's terms. Contact us through your order conversation to confirm the next action; do not send additional payment to an unverified third party.

Problems and claims

For missing items or obvious damage, please tell the support team within 2–3 days of receipt where reasonably possible. A return request may be submitted within 14 days after delivery, subject to the applicable quotation, product condition and statutory rights.

For wrong items, missing quantities, damaged packaging or functionality concerns, contact our team with the order reference, a description and photographs or video. We will explain the applicable inspection, supplier and remedy process. See our returns and refunds guidance.

Privacy in delivery updates

We may publish genuine packing, dispatch or delivery stories in the Delivered feed. These are not order-tracking records. Private customer addresses, identifying documents and shipping labels should not appear in public posts without appropriate authorization.

Order assistance

Message the sourcing team for information on your delivery. Shipment timing and charges are confirmed in the applicable written quotation.